Privacy Policy

Local Drainage Solutions (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit localdrainagesolutions.co.uk, contact us, or use our services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Local Drainage Solutions provides professional drainage services to domestic and commercial customers in the UK.

Website: localdrainagesolutions.co.uk
Email: info@localdrainagesolutions.co.uk
Phone: 0800 677 1321

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following personal data:

a) Information you provide to us

• Name

• Email address

• Telephone number

• Address or postcode

• Details submitted through contact forms

• Information provided when requesting a quote or service

b) Automatically collected information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the site

• Referring website

This data is collected via cookies and analytics tools.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and quote requests

• Provide drainage services

• Communicate with you about appointments or services

• Improve our website and user experience

• Monitor website performance and marketing effectiveness

• Comply with legal and regulatory obligations

We do not sell your personal data to third parties.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent – where you have submitted a form or contacted us

• Contract – where data is required to provide our services

• Legitimate interests – to operate and improve our business

• Legal obligation – where required by law

5. Cookies

Our website uses cookies to:

• Ensure the website functions correctly

• Analyse website traffic and performance

• Improve user experience

You can manage or disable cookies via your browser settings. For more information, please see our Cookie Policy (if applicable).

6. Sharing Your Data

We may share your personal data with:

• Service providers who support our website or communications (e.g. email or hosting providers)

• Analytics providers such as Google Analytics

• Legal or regulatory authorities where required by law

All third parties are required to respect the security of your data and treat it in accordance with the law.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

Your data is stored securely and only accessed by authorised persons.

8. Data Retention

We retain personal data only for as long as necessary:

• To fulfil the purposes it was collected for

• To meet legal, accounting, or reporting requirements

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us using the details above.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.