Terms and Conditions

Terms and Conditions

Last updated: 3 Jan 2026

These Terms and Conditions govern the use of localdrainagesolutions.co.uk and the provision of drainage services by Local Drainage Solutions (“we”, “us”, or “our”). By using our website or engaging our services, you agree to these Terms and Conditions.

1. About Us

Local Drainage Solutions provides professional drainage services to domestic and commercial customers in the UK.

Website: localdrainagesolutions.co.uk
Email: info@localdrainagesolutions.co.uk
Phone: 0800 677 1321

2. Use of Our Website

You agree to use this website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable laws or regulations

• Attempt to gain unauthorised access to the website or its servers

• Introduce viruses, malware, or harmful code

We reserve the right to suspend or terminate access if these terms are breached.

3. Service Enquiries and Quotations

• All quotations are subject to inspection unless expressly stated otherwise.

• Prices are based on the information provided by the customer and may change if additional issues are discovered during works.

• Fixed-price quotes apply only to the agreed scope of work. Any additional work will be quoted separately.

• Quotes are valid for a limited time only, as stated at the time of issue.

4. Call-Outs and Appointments

• Appointment times are provided as estimates and may vary due to traffic, emergency jobs, or unforeseen circumstances.

• Customers must ensure safe and reasonable access to the affected drainage system.

5. Payments

• Payment is due upon completion of works unless agreed otherwise in writing.

• We accept payment methods as stated on our website or invoice.

• Late or unpaid invoices may result in additional charges or debt recovery action.

6. Cancellations and Refunds

• Cancellations must be made as early as possible.

• Missed appointments or late cancellations may incur a charge.

• Refunds are issued at our discretion and in accordance with your statutory rights.

7. Consumer Rights

Nothing in these Terms and Conditions affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

We are committed to providing services with reasonable care and skill.

8. Limitations of Liability

• We are not liable for pre-existing faults, damage, or defects within the drainage system.

• We are not responsible for issues caused by structural defects, collapsed drains, or third-party workmanship unless explicitly agreed.

• Our liability is limited to the cost of the services provided, except where prohibited by law.

• We do not accept liability for indirect or consequential losses.

Nothing in these terms excludes liability for death or personal injury caused by our negligence.

9. Guarantees and Warranties

• Any guarantees provided apply only to the specific work carried out and for the stated period.

• Blockages caused by misuse, foreign objects, or external factors are not covered unless agreed in writing.

10. Intellectual Property

All content on this website, including text, images, logos, and graphics, is owned by or licensed to Local Drainage Solutions.
You may not copy, reproduce, or distribute any content without our written permission.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content, accuracy, or availability.

12. Complaints

If you have a complaint, please contact us directly and we will aim to resolve the issue promptly and fairly.

13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.